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Take Your Fixed Operations to the Next Level
"Brad started with our organization 11 years ago. He turned our service department around very quickly and continued to assist in many areas, including General Manager at our Chevrolet store in Omaha. With his knowledge and understanding of fixed operations, I asked him to be our VP of Fixed Operations for the group. He was the key person in helping grow the fixed operations in all new locations. I am excited for Brad to start his next chapter and help other dealerships as much as he did our group."
President, Gregg Young Auto Group
"I have known Brad Lillie for approximately 15 years and I can't think of a better or more talented Fixed Operations Trainer / Executive Manager in the dealership. In my 9+ years of working directly with Brad, I have watched him increase CSI and profitability in both high volume metro and smaller volume rural dealerships both domestic and import. He understands the importance of tailor making and implementing proven processes to move the needle. He also knows how to make those processes stick, to help develop a new culture within the department. He teaches a customer first focused walk around process that allows each guest to have a great experience, while increasing dollars per RO and department profitability. He has effectively implemented extended hours to allow increase department capacity and showed us how to be forward thinking by implementing text and video follow up programs. He implemented an effective dispatching process to help better organize our shop for more productivity and utilization. If your dealership needs help implementing, training, or processes I would highly recommend Brad Lillie. There is no better in the business."
General Manager, Jim Hudson Chevrolet